Terms & Conditions

1. Acceptance of Terms

By creating an account, logging in to the client portal, or using any services provided by Ditek Solutions LLC ("Ditek Solutions," "we," "us," or "our"), you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions and our Privacy Policy. If you do not agree, you may not use our services.

2. Description of Services

Ditek Solutions provides technology and business automation services to small and medium-sized businesses, including but not limited to:

• CRM setup and customization
• AI voice agents and phone systems
• Appointment booking and scheduling systems
• SMS and email marketing automation
• Sales funnels and landing pages
• Pipeline and lead management
• Reputation and review management
• Social media automation
• Workflow automation and follow-up systems
• Business website design and development

3. Client Portal Access

Access to the Ditek Solutions client portal at app.diteksolutions.com is granted exclusively to active clients who have entered into a valid service agreement with Ditek Solutions.

• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify Ditek Solutions immediately if you suspect unauthorized access to your account.
• You may not share your credentials with any third party.
• Ditek Solutions reserves the right to suspend or terminate access at any time for violations of these terms.
• You are responsible for all activities that occur under your account.

4. Subscription & Billing

Services are offered on a monthly subscription basis unless otherwise agreed in writing. The following terms apply:

• All fees are billed monthly in advance.
• Payments are due on the billing date specified in your service agreement.
• Ditek Solutions reserves the right to update pricing with 30 days written notice.
• No refunds will be issued for partial months of service.
• Failure to pay may result in suspension or termination of services.
• All prices are in U.S. Dollars (USD).

5. Cancellation Policy

Either party may cancel services with a minimum of 30 days written notice. Cancellations must be submitted in writing via email to info@diteksolutions.com. Upon cancellation, access to the client portal and all managed services will be discontinued at the end of the current billing period. Ditek Solutions is not liable for any data loss following service termination.

6. Acceptable Use Policy

You agree not to use our services to:

• Send unsolicited commercial messages (spam) in violation of applicable laws.
• Violate any federal, state, or local laws or regulations, including the TCPA, CAN-SPAM Act, or GDPR.
• Transmit harmful, fraudulent, defamatory, or unlawful content.
• Attempt to gain unauthorized access to any system or network.
• Engage in any activity that disrupts or interferes with our services or infrastructure.
• Resell or sublicense our services without prior written consent from Ditek Solutions.

7. SMS & Email Communication

By using our automation services, you agree that SMS messages and emails sent through Ditek Solutions systems on your behalf comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act. You are solely responsible for obtaining proper consent from your contacts before sending automated communications. Ditek Solutions will not be held liable for any regulatory violations resulting from your misuse of communication tools.

8. Intellectual Property

All content, logos, trademarks, software, and intellectual property on the Ditek Solutions website and client portal are the exclusive property of Ditek Solutions LLC or its licensors. You may not copy, modify, distribute, or reproduce any materials without prior written consent. Any custom work created by Ditek Solutions for a client remains the property of that client upon full payment of all outstanding invoices.

9. Confidentiality

Both parties agree to keep confidential all proprietary information shared during the course of the business relationship. This includes but is not limited to client data, business processes, pricing, technical systems, and trade secrets. This obligation survives the termination of services.

10. Limitation of Liability

To the maximum extent permitted by law, Ditek Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including loss of profits, data, or business opportunities. Our total liability shall not exceed the fees paid by you in the 30 days preceding the claim. Ditek Solutions does not guarantee specific business results from the use of its services.

11. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. Ditek Solutions does not warrant that services will be uninterrupted, error-free, or free of viruses or other harmful components. We reserve the right to perform scheduled maintenance that may temporarily affect service availability.

12. Third-Party Services

Our services may integrate with or rely on third-party platforms and tools. Ditek Solutions is not responsible for the availability, performance, or policies of third-party services. Use of third-party integrations is subject to the respective terms and conditions of those providers.

14. Digital Signage Hardware & Installation Disclaimer

Digital signage service requires a compatible TV or display, internet connection, and access to power. Unless otherwise included in a custom proposal, the TV/display, wall mount, and physical mounting are the customer's responsibility. Ditek Solutions can assist with hardware recommendations, configuration, setup, and installation upon request. Additional hardware, cabling, electrical work, mounting, or on-site installation may be quoted separately based on the location and project requirements.

15. Changes to Terms

Ditek Solutions reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Continued use of our services after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

16. Contact Information

For questions regarding these Terms and Conditions, please contact us: